FREQUENTLY ASKED QUESTIONS
What is 211?
211 is a free, easy-to-remember telephone number that connects people in need with people who can
help—24 hours a day, 7 days a week.
For Michgan 211 click here https://www.mi211.org/
How does 211work?
It’s simple. When you dial 211, you will be connected with a trained professional who will assess your
situation, identify your needs and refer you to the resources that can help. You can also connect to 2-1-1 using the chat and e-mail options located at www.211nemichigan.org.
What types of services does 211 refer people to?
Through 211, community members can gain access to the following types of services:
• BASIC HUMAN NEEDS: food banks, clothing, shelters, utility assistance, and much more.
• PHYSICAL AND MENTAL HEALTH: medical information lines, crisis intervention services,
group counseling, etc.
• EMPLOYMENT SUPPORT: unemployment benefits, access to financial assistance
programs, job training programs, etc.
• SUPPORT FOR OLDER AMERICANS AND PERSONS WITH DISABILITIES:
home health care, adult day care, independent living, workforce training,
Meals on Wheels, etc.
• SUPPORT FOR CHILDREN, YOUTH AND FAMILIES: quality childcare, after school
programs, summer camps, mentoring, tutoring, etc.
• CRISIS CALLS: suicidal thoughts, domestic violence, etc.
Who can call 211?
Anyone looking for information or help with human service problems are encouraged to call. Case managers, church leaders, employers, teachers or other agencies calling on behalf of their clients are also welcome to call. Those who want to offer help in their communities are also encouraged to call 211. The Information and Referral specialists are sensitive to cultural differences and can provide information in different languages.